news.ycombinator.com
Spent 18 months building a modern No-code Chatbot platform for GTM teamshttps://news.ycombinator.com/item?id=28211246Hey all, my name is Santhosh, and I am the Co-founder of Jikoo. For the last 18 months, I have been working to build a modern No-code Chatbot and Livechat platform with ticketing capabilities.The backstory:I was leading the GTM of Zoho for the UK/European market back in 2020. When Covid struck we went to work from home, that's when the real challenge began. There were a lot of chats coming in from customers as a lot of people were working from home and incoming calls almost dropped to zero.Sometimes we were handling 10-15 chats parallelly, chats were getting missed frequently. I was not able to transfer queries to sales/product teams as the chat product didn't allow us to do so. No proper ticketing and issue/query tagging were available within the live chat software which even slowed down the process, couldn't really understand why customers were coming. When we tried to implement a chatbot it took a lot of learning and time to actually go live.So I finally decided this is the problem Aug 17, 2021 3:55 PM