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Its best-known software products are the Windows line of operating systems and the Microsoft Office and Microsoft 365 suite of …
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Microsoft Store Support & Return Policy for Surface, Xbox & More
Shop with confidence. Microsoft Store offers 60-day returns on Surface, Xbox, and other personal and professional devices. Learn how to get the best price on your purchase with Microsoft Store.
Microsoft Store Refund & Return Policy (Surface, Xbox, etc.)
Enjoy hassle-free returns on almost any physical product purchased from the Microsoft Store. Return in like-new condition for a full refund. Some exclusions apply, see page for more details.
Get an exchange or refund on devices bought from Microsoft
Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software.
Request a return, exchange or refund for Microsoft products
Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software.
Microsoft Return & Refund Policy (United States) | Return Policies
* Selected products & markets, terms apply. See also How to investigate a billing charge from Microsoft How to get service for Surface Getting your Xbox device serviced Guest Order Lookup Need more help? Contact Support For pre-sales support, or issues with purchasing, contact Sa…
Microsoft Store Return Policy: Complete Guide To Refunds, Exchanges ...
Microsoft Store Return Policy: Complete Guide To Refunds, Exchanges, And Time Limit Buying directly from Microsoft Store is a go to move for Surface devices, Xbox consoles, and Windows accessories. But if your new gadget is not the perfect fit, you will want to know exactly how t…
Contact - Microsoft Support
MICROSOFT SUPPORT Games on a PC How to request a refund for Microsoft Store apps on a Windows PC Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refun…
Microsoft Store Return Policy (2026 Guide) | Thrifle
If you find a lower price on a Surface or Xbox product at another retailer, your best option is to contact Microsoft Store support and ask directly — some retailers apply price adjustments on a case-by-case basis even without a published policy.
Get a refund for apps and games purchased from Microsoft Store
Games on a PC How to request a refund for Microsoft Store apps on a Windows PC Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed in…
Microsoft Return Policy: 60-Day Return Rules Decoded
Learn the Microsoft return policy, refund timing, shipping fees, exclusions, warranty coverage, and how to avoid denied returns.