news.ycombinator.com
Ask HN: Why isn't Anthropic eating their own dogfood? A Max subscriber's viewhttps://news.ycombinator.com/item?id=47677184Anthropic tells every enterprise customer to use AI to transform operations and automate support. Their own support experience is a chatbot named Fin, a missing contact page, and search results that send paying users to Reddit.I'm paying $200/month for Claude Max on my own dime, not my company's. I'm a Technology Director at a Fortune 50 company, using Claude personally to learn and then advocate for the right tools in our enterprise environment. That context matters for what follows.Here's what's broken:Claude Code OAuth fails repeatedly because the model Anthropic labels "Default (recommended)" — Opus 4.6 with 1M context — has a known OAuth refresh bug. Their own UI is pointing users at the broken option.Claude Desktop throws "This isn't working right now" constantly. Power users send every other prompt twice, especially during business hours. 127 incidents in 90 days per StatusGator. No SLA, no credits, no advance notice when what's included changes. What I'm paying for seems to shiApr 7, 2026 3:50 PM


