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Conversational AI for automated telephony helps organizations relieve pressure on human contact center agents. However, building conversational AI-powered virtual assistants was a significant challenge for Montgomery County Government, Maryland, which sought a…
Developers can build an AI agent in minutes. The difficult part is understanding what actions agents are taking, how they are performing, and whether they in...
Why agents need a new foundation Over the last year, developers have been experimenting with AI agents in every imaginable form. Agents are not just chatbots or copilots — they are autonomous software components that can reason about goals, call tools and APIs…
IT-Online, Johannesburg. 1,727 likes · 3 talking about this. IT-Online brings you local and international news on all things IT, every weekday - right to...
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Digital financial services firm Ally Financial (Ally) is using Microsoft Azure and Azure OpenAI Service to reduce manual tasks for its customer service associates, freeing up time for them to engage with customers. Ally is committed to delivering a seamless cu…
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services throughout the nation and beyond. The company’s ongoing innovation keeps pace with surging technological progress, making for constantly…
From Paris to Sydney, via Bordeaux and Kuala Lumpur, Onepoint has been supporting public and private sector players in their technological transformation for over twenty years. As both a consulting and technology firm, the company refines its expertise to keep…