news.ycombinator.com• Feb 20, 2026• 1 min read
Reddit Ads support is leaking PII and actively crossing user sessionsI have been dealing with a Reddit Ads account issue over the last week, and it has quickly escalated into a severe privacy and security red flag. It appears their customer support tools (or the agents themselves) are actively bleeding PII and crossing user sessions entirely.Over the last week, I have experienced three separate incidents in their live chat:Incident 1: Account Cross-Contamination (Feb 14) While chatting with an agent (Sonam B), they managed to associate my personal email to a completely unrelated, bizarrely named ad account ("No Panties Games Ad Account"). When I pointed out they were pasting data related to someone else's account alongside my email, they tried to brush it off as an "error" and told me to "kindly ignore."Incident 2: Direct PII Leak (Feb 20) Today, while following up on the issue with a different agent (Naheeda M), they inexplicably dropped the email address (info@REDACTED.com) and the full legal business entity name of an entirely different advertiser in