Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatm...
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Intel SGX provisions shielded executions for security-sensitive computation, but lacks support for trusted system services (TSS), such as clock, network and filesystem. This makes \textit{enclaves} vulnerable to Iago attacks~\cite{DBLP:conf/asplos/Ch...
A collection of quickstart samples demonstrating the Google APIs for Android and iOS (⭐ 3212)
The Apparatus was the intelligence service of the Communist Party of Germany (KPD) from 1920 to 1937. Initially, the intelligence service was controlled
Health Care Service Corporation (HCSC) to sell Cigna Group's Medicare Advantage, Cigna Supplemental Benefits, Medicare Part D, and CareAllies businesses
To everyone who cares about the future of Garmin customer service: DO NOT SIGN UP. We need to take a firm stand to stop this totally detrimental trend of suscriptions everywhere. We are already paying...
By using this website, you agree to the U.S. Bank Prepaid Online and Mobile Banking Agreement (the “Agreement”). This Agreement governs your use of online banking services (“Online Services”) …
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production in 2007 and entered operational service with the US Navy in late 2009. Australia has also purchased thirteen EA-18Gs, which entered service with the
Confused.com is a UK based financial services comparison platform launched in 2001 and specialising in comparison of insurance and financial services,
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We consider a service system where agents are invited on-demand. Customers arrive exogenously as a Poisson process and join a customer queue upon arrival if no agent is available. Agents decide to accept or decline invitations after some exponentiall...
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Fine-tuning-as-a-service introduces a threat to Large Language Models' safety when service providers fine-tune their models on poisoned user-submitted datasets, a process known as harmful fine-tuning attacks. In this work, we show that by regularizin...
Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of activities is implemented through e-services to directly involve cus...
This study introduces a novel natural language processing pipeline that enhances customer service efficiency at Telekom Srbija, a leading Serbian telecommunications company, through automated email topic detection and labeling. Central to the pipelin...
YSK, chat and email customer service agents often have response metrics to meet in order to keep their jobs. For example, they may have 2 minutes (or 2 hours or 2 days) to respond to a communication y...